Return & Exchange Policy
What's the 5-Day Return/Exchange Guarantee?
Our 5-Day Return/Exchange Guarantee is a unique after-sales service offered by sellers on third-party platforms to ensure customer satisfaction. If within 7 days of receiving your product (meaning within 5 days after it's been logged in our warehouse), you decide the product isn't right for you, you can request a return or exchange according to this policy and any additional rules from the third-party platforms.
Eligibility for Return/Exchange Guarantee
Products can either qualify for our 5-Day Return/Exchange service or not, depending on several factors:
Not Eligible:
Custom items, products modified at your request (like clothes with removed tags), subscription-based items, second-hand goods, products from outside mainland China, certain personal items, and others as defined by the seller.
Eligible:
Items that come with a return guarantee from the seller, are in resellable condition, and have been in the warehouse for no more than 5 days. Note that if the product came with free shipping, you'll cover the return shipping fee. If it didn't, you're responsible for both the initial and return shipping fees.
Fees
Your first return/exchange each month won't have a service fee. Additional requests are subject to fees: Unconditional returns or exchanges include shipping costs plus a small service fee. Remember, if the seller provided free shipping, you'd need to cover the initial shipping fee when returning/exchanging an item.
Additional Notes and FAQs
- Refunds or exchanges are based on the price you paid.
- We can only proceed with a return/exchange if the seller agrees.
- Ensure your account has sufficient funds to cover return shipping and service fees.
- Specific return packaging standards must be met for some products, like new sneakers, personal care items, electronics, and others, where the original sealing must remain intact.